Boutique Floral

Orders are to be processed within approximately two business days, provided the items are in stock and there are no problems with the payment verification/shipping address. Orders will not be processed on weekends and holidays. Orders placed on Friday will be processed on the next business day (Monday) including air shipment. In order to process your order smoothly, we strongly recommend for you to use the same address for both your shipping and billing address. Otherwise, your order could be subjected for verification and may be delayed.

• The Dorcas Collection  offers a 7 days return policy (from the date of receipt) for store credit or exchange only. We do not offer free returns at this time and customers are responsible for all return shipping cost. 

• We will reserve the right to request for pictures , in situations where applicable, to verify any claimed damages/ manufacturer defective items or wrong items sent.

• We are not responsible for return shipping costs if the package is returned to our facility due to multiple failed delivery attempts by the shipping carrier or if customer refused to accept the package. Store credit of the returned items will be issued and we will reserve the right to deduct any related return fee imposed by the shipping carrier.

• We will be fully responsible for direct Manufacturer product defects or if a wrong product was mailed to the customer; return shipping cost will be reimbursed or a return label will be provided (see below for return procedure for details).

• Items must be returned with the original packaging and in original condition. Any items return to us without the original packaging and/or in bad condition, will be refused and returned to sender. We do not accept back items in worn or used conditions. Any indications on the product which shows signs of usage (ie: perfume smell, deodorant marks, dirtied soles) will be refused and sent back to sender. No exceptions will be made.